Kundeservicemedarbeider Dansk | Customer Service Representative Deens

Locatie

Utrecht

Opdrachtgever

Pienk

What are you going to do in this role?

For a (international) commercial medical supply company we are looking for a Customer Service Representative, main languages Danish and English. The Backoffice Representative is responsible for the daily execution of the supply chain activities within the region.

This company, located in Utrecht-west, develops medical supplys, therapies and services for patients who suffer from chronical illness or life threatening diseases. These products and services are being delivered to hospitals, healtcare institutions and to the patients homes. Together with your back office collegues you are responsible for the right order processing, in this case to the scandanavian market. In this critical role the Customer Service Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customer Service Front Office Teams to create a very reliable and consistent great customer experience every single day.

The backoffe department consists of 15 persons, so the team is relatively small and they serve the B2B ( hospitals and healthcare institutions ) and the B2C customers ( patients at home ). Total organisation consists of 45000 people.

In this role you are resposible for:

  • Orderadministration;
  • Administration in SalesForce;
  • Recalling stock and make sure stock is being refilled and supplied;
  • Build up strong relationships with internal customers, external suppliers such as GHX, Hospitalis & any relevant IT teams;
  • Analytic support and dashboarding;
  • Setting up transport (on a 2-week or monthly basis).

Together with your collegues you make sure the order process is perfectly executed, and your input about optimization of this proces is expected and will be appreciated.

In this role of Customer Service Representative you will get a permanent contract!

What do we ask of this Customer Service Representative?

For this role of Customer Service Representative we are looking for a kandidate with the following characteristics:

  • MBO+ | HBO level of education/workexperience;
  • A minimal of 3 years of relevant experience in a Customer Service Role | Backoffice Unit | Salessupport;
  • Service oriented, efficient, accurate and capable of dealing with a high stresslevel;
  • Problemsolving, good listening skills and able to hear specific questions or complaints. You combine positive attitude with a business attitude and excellent communication skills;
  • You have knowledge and experience of using the Office System (preferable also knowledge of Salesforce)
  • Speaking and writing fluently in English and Danish;
  • Living in or near Utrecht;
  • 32 - 40 per week available.

This Danish Customer Service Representative is very servce oriented and energetic! Are you this new Customer Service Professional?

Offer

This International Company offers you a challenging en fascinating role in which you will have the opportunity to utilize your talent. You can function independently as Customer Service Representative Danish and you will be offered good conditions like:

  • 30 days off
  • participation in retirement provision
  • salary between 2700 and 3100uro (based on 40 hrs a week ) ( depending of age and experience )
  • directly employed by this company, contract for 1 year after wich you can expect a permanent contract

You will be working at a dynamic, international company with high quality standards, specialised in developing medical support products, services and therapies for patients who suffer from chronical ilness or life threatening diseases.

At this moment the Pienk consultants are working at home. If you have any questions, please contact us by e-mail: a.vandoorn@pienk.nl

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